Refund policy

Ecosign – Return & Refund Policy
At Ecosign, we are committed to providing our customers with quality products and a reliable shopping experience.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
Order number
Clear photographs/videos of the product and packaging
Description of the issue
After verification, we may offer a replacement or refund, as applicable.
Food Products
For hygiene and food-safety reasons, opened or used food products generally cannot be returned unless the product was received damaged, defective, expired, or incorrect.
Refunds
Approved refunds will be processed to the original payment method or through the applicable payment channel.
The time taken for the refund to reflect in your account may depend on your bank o payment provider.
Cancellation
Order cancellation requests should be made before the order is shipped. Once an order has been dispatched, cancellation may not be possible.
Contact
For return or refund assistance, contact us at:
Email: cosmicrootstraders@gmail.com
Phone: 9744991087